SHIPPING & RETURNS

SWEDISH ORDERS
Caroline Svedbom Jewelry will handle your order within 24h. Delivery time is 2-5 business days in Sweden. Special orders (1-3 weeks) Once your order has been shipped you will receive a confirmation email and information on how to track your package. When you place your order, a notice will be sent to you by email.

INTERNATIONAL ORDERS
Caroline Svedbom Jewelry will handle your order within 24h. We ship worldwide. Delivery time is 1-3 business days. Once your order has been shipped you will receive a confirmation email and information on how to track your package. When you place your order, a notice will be sent to you by email. Please contact us at info@carolinesvedbom.com if you have any questions.

RETURNS
Returns can be made within 14 days from when you received the package. If you want to make a return, follow these steps:
1. Send an E-mail to: info@carolinesvedbom.com with your order number and reason why you want to make a return. After that Caroline Svedbom will provide you with a return label for free shipping back to our main warehouse.
2. The products in your return must be in original condition, sealed packaging, unworn, unwashed, and unaltered. Items must have all tags attached.
3. Once we have received the products, your money will be returned.  We always make an assessment of your return - if the product is broken, used, dirty or delayed - If it is considered non-salable, it will affect the repayment.

Note that the shipping cost won't be refunded. 

REPLACE A PRODUCT
If you wish to replace your product, you will have to return the one you wish to replace (see the steps in RETURNS above) and then place a new order for the product you want to replace it with.

DEFECTIVE PRODUCT
If you believe you have received defective or incorrect jewelry (style, size, or color), you must contact us at info@carolinesvedbom.com and provide a photo of the defect and keep all the packaging. If a defected or incorrect product has been sent, Caroline Svedbom will provide you with  a return label for free shipping back to our main warehouse. 
 
Return Adress:
Caroline Svedbom Jewelry
P.O Box 12202
SE-10225 Stockholm
Sweden